Technical Support Analyst

BlackSwan Technologies

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Description du poste:

Opis oferty

BlackSwan Technologies is looking for an enthusiastic, professional, and driven Technical Support Analyst to join our growing team in Poland. Our success is directly related to offering top-tier customer support, and Support Engineer embodies our commitment to excellence. You will have a great opportunity to contribute to building and maintaining our SaaS platform. You will be working alongside our global teams: R&D, Product, Quality, Customer Success and Delivery.

What we are looking for:

  • Previous software support/analysis experience desirable
  • Good Web Application and Database troubleshooting skills
  • Ability to quickly identify and propose workarounds/solutions to issues
  • Taking end to end responsibility and ownership for given tasks
  • Willing to work under pressure with mission critical applications
  • Outstanding skills in communicating with business users (non-technical)
  • Self-sufficiency in troubleshooting and ability to work as part of a team
  • Focus on client satisfaction and problem resolution
  • Effective prioritisation skills and time management
  • Willingness to work outside of standard hours on rotational basis
  • Fluent business English (C1 level)
  • Good knowledge of German advantageous

Technical skills:
  • Knowledge of relational databases and SQL
  • Knowledge AWS/GCP/Azure administration
  • Experience with application monitoring
  • Experience working with JSON, CSS, HTML

We offer:
  • A high-impact role in an incredibly fast-paced growth environment
  • Possibility to work with all the modern technologies, AI, machine learning
  • Opportunity to work with leading global firms in multinational teams
  • A competitive remuneration package and benefits (incl. family private health care scheme)
  • Stable work based on employment contract
  • Remote first work environment




Other Development
Poland, Warszawa
Type d'emploi
À distance
Type de contrat
B2B / Contrat de travail
Expérience en années
2 - 10  Années
Niveau d'anglais
Avancé C1-C2
Salaire Net
7 000 PLN